Lund University Shop - Terms and information

universitetsbutiken@service.lu.se
046-222 47 59
Secure payment
We charge a delivery fee of 79 SEK

Payment and prices

All prices are subject to changes and may be adjusted. The current total price for your order will be summarized at checkout, including any shipping and payment fees, as well as VAT. Terms of payment and Terms of delivery are stated at checkout. Minimum order value is 100 Skr.

We offer the following payment methods:

Card payment

In the store we can offer gift wrapping of products in connection with purchases. Costs SEK 10/pc.

Delivery by post

We currently only ship within Sweden and the shipping fee is 79 SEK. Stock items are normally shipped within five working days after you place an order.

You will receive an email notifying you when your item has been shipped or when the order is available for pickup in store.

In case of a delivery delay, you will be notified via email. You have the right to cancel the purchase in case of delivery delays. We will do our best to complete and carry out your order. On rare occasions, a supplier may struggle to complete their obligations to us. Under such circumstances we reserve the right to exempt ourselves from further compensation to the customer.

Exchange and returns

We offer 30 days purchase on approval for both in-store and online store purchases. This means that you can return the order or parts of the order during this period, provided the products are unused. Returns must be returned well packaged, in original condition, with the associated packaging and original receipt

For returns, email us at universitetsbutiken@service.lu.se and we will help you.
Returns must be returned well packaged, in original condition and with tha accompanying box and original receipt. The customer is responsible for all shipping.

When returning, the item must be unused and we must be able to sell the item to a new customer. If you, as a customer, have handled the article to a greater extent than is necessary to determine its properties or function and this led to the article being returned being less valuable, we are entitled to deduct an amount corresponding to the article's reduction in value from the amount to be refunded. The reduction in value is assessed on a case-by-case basis.

When the returned item arrives back at the store, we will refund the item. The refund may take up to 14 days from the time we have started the refund process.

Product can only be exchanged in the store at Tunavägen 29a. Purchases that have been made at one of our retailers must be handled by the same retailer.

Read more about the distance contract law and consumers rights at the Consumer Agency: http://www.konsumentverket.se/

Non-collected items

A fee of currently SEK 280 will be charged for non-collected items. The fee corresponds the cost for shipping and administration.

Picking up the order in the store.

If you choose to have your order picked up in the store, the order will be remin for 2 weeks. After that the order will be repurchase, and will be paid back, minus the adminstration costs of SEK 80.

Complaints

Should the product be defective, damaged or wrongly delivered a complaint should be made within five (5) days of receipt. Send the complaint to universitetsbutiken@service.lu.se

Privacy Policy

In connection with your order, you agree that we store and use the information you have provided to fulfil the agreement and complete your order. Under the GDPR (General Data Protection Regulations), you are entitled to have personal data held in respect of you and to obtain the information we have registered about you. Should the data be incorrect, incomplete or irrelevant, you can request the information to be corrected or deleted. If so, contact us via email.

Force majeure

The university shop waives all responsibility in cases of force majeure. This is e.g. in the event of a natural disaster, war, terrorist attacks, government sanctions, strikes, embargo or similar events that the University Store does not control.